GENERAL INFORMATION

Welcome to IDNT®! We are here to provide you with all the information you need to have a seamless shopping experience. Whether you are new to our store or a returning customer, this page will guide you through the process of buying our eco-friendly and comfortable clothing, the delivery of your products, and our returns policy.

How to Buy

Buying from IDNT® is easy and convenient. Simply follow these steps:

Browse our website and explore our wide range of eco-friendly and comfortable clothing.
Select the items you wish to purchase by adding them to your shopping cart.
Review your shopping cart to ensure you have selected the correct items and quantities.
Proceed to the checkout page and enter your shipping and billing information.
Choose your preferred payment method and complete the transaction.
You will receive an order confirmation email with the details of your purchase.

If you have any questions or need assistance during the buying process, please don't hesitate to contact us. Our friendly customer support team is ready to help.

Product Delivery

At IDNT®, we strive to provide prompt and reliable product delivery. Here are some important details regarding our shipping process:

We work with trusted shipping providers to ensure your products are delivered safely and efficiently.
During the checkout process, you will have the option to choose the type of shipping service that suits your needs.
We offer different delivery timeframes, including 72-hour, 24-hour, and urgent plus 10-hour delivery services.
Each shipping option comes with a delivery guarantee and requires a signature upon receipt.
Please note that additional charges may apply for certain shipping services.

If you have any specific requirements or instructions for your delivery, you can provide them in the comments section during the checkout process. Alternatively, you can contact us via email or social media, and we will be happy to assist you.

Returns

We understand that sometimes returns are necessary. Here is our returns policy to ensure a smooth and hassle-free process:

We offer a 30-day return policy, starting from the date you receive your item.
To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
You will need to provide the receipt or proof of purchase when requesting a return.
To initiate a return, please contact us at hola@idnt.es. We will provide you with a return shipping label and instructions on how and where to send the package.
Please note that returns without prior authorization will not be accepted.
Once we receive and inspect your return, we will notify you of the approval and process your refund within 10 business days.

If you have any questions or concerns regarding returns, please feel free to reach out to us. We are here to assist you throughout the process.

Thank you for choosing IDNT® for your eco-friendly and comfortable clothing needs. We value your satisfaction and are committed to providing you with the best shopping experience possible.

Countries from where you can buy

You can buy our IDNT® products from Spain, Portugal, France, Italy, Germany, Belgium, Holland, United Kingdom, Austria, Denmark, Norway, Sweden, the United States and Canada.

If you wish to purchase any of our products from a country that is not on the list, please contact us.

Prices on the web and currency changes

All prices on the website are in Euros with VAT included of 21%. In countries where the currency is not the Euro, the conversion rate corresponding to the day of purchase will be applied.

For more questions of a general nature or about our company, write us an email to:

hola@idnt.es

TRANSPORT METHOD

In IDNT® we work with different companies depending on the destination country of the shipments in order to guarantee the best service. We work with Correos Express, GSL and DHL.

DELIVERY TIMES

· Spain and Portugal: 2-5 business days

· France, Italy, Germany, Belgium, United Kingdom, Holland, Austria, Denmark, Norway and Sweden:5-9 business days

· United States and Canada: 5-9 business days

SHIPPING COSTS

· Spain: € 4,99

· Portugal: € 5,99

· France: € 9

· Italy, Germany, Belgium, United Kingdom and Holland: € 9,50

· Austria, Denmark, Norway and Sweden: € 9,99

· United States and Canada: € 11

PAYMENT

Payment options:

We have the following payment options:

Visa / Mastercard / PayPal / Stripe / ApplePay / AmazonPay / GooglePay

Security in the payment:

We accept payment by Visa and MasterCard. When paying by credit card you will be asked for the card number, the validity period and the CVC code. We use a security standard called 3D-Secure developed by VISA and MasterCard. All information is encrypted using the SSL encryption method, which provides for unauthorized access to the card information. We do not store card numbers after the transaction is completed.

RETURNS & EXCHANGES

For any product return, the period will be 14 days from the date of receipt of your order. We can not make changes in size and / or color, so if you want a different size or color you will have to return the order and make a new one.

Here's how to make a return:

1. Fill out the return form following the instructions indicated therein. This sheet must be requested by email to: hola@idnt.es

2. Enter the return form in the package with the product (s) you wish to return (IMPORTANT: they must be in their original state and packaging).

3. Send the package to the address:

IDNT® Av. Mare de Deu de Monserrat 146 S3 - Barcelona.

08041 (Barcelona) Spain.

4. Once we have received the package and checked the status of the content, we will proceed to the refund of the same.

NOTE: The shipping costs of the return will not be reimbursed, unless it is a return for tare, bad condition or wrong product. In any of these three cases, you will have to scan the ticket for the refund amount and send it to hola@idnt.es indicating the order number to which it belongs (the refund amount will be refunded together with the refund of your order).