GENERAL INFORMATION

Countries from where you can buy

You can buy our IDNT® products from Spain, Portugal, France, Italy, Germany, Belgium, Holland, United Kingdom, Austria, Denmark, Norway, Sweden, the United States and Canada.

If you wish to purchase any of our products from a country that is not on the list, please contact us.

Prices on the web and currency changes

All prices on the website are in Euros with VAT included of 21%. In countries where the currency is not the Euro, the conversion rate corresponding to the day of purchase will be applied.

For more questions of a general nature or about our company, write us an email to:

hola@idnt.es

TRANSPORT METHOD

In IDNT® we work with different companies depending on the destination country of the shipments in order to guarantee the best service. We work with Correos Express, GSL and DHL.

DELIVERY TIMES

· Spain and Portugal: 2-5 business days

· France, Italy, Germany, Belgium, United Kingdom, Holland, Austria, Denmark, Norway and Sweden:5-9 business days

· United States and Canada: 5-9 business days

SHIPPING COSTS

· Spain: € 3,99

· Portugal: € 5,99

· France: € 9

· Italy, Germany, Belgium, United Kingdom and Holland: € 9,50

· Austria, Denmark, Norway and Sweden: € 9,99

· United States and Canada: € 11

PAYMENT

Payment options:

We have the following payment options:

Visa / Mastercard / PayPal / Stripe / ApplePay / AmazonPay / GooglePay

Security in the payment:

We accept payment by Visa and MasterCard. When paying by credit card you will be asked for the card number, the validity period and the CVC code. We use a security standard called 3D-Secure developed by VISA and MasterCard. All information is encrypted using the SSL encryption method, which provides for unauthorized access to the card information. We do not store card numbers after the transaction is completed.

RETURNS & EXCHANGES

For any product return, the period will be 14 days from the date of receipt of your order. We can not make changes in size and / or color, so if you want a different size or color you will have to return the order and make a new one.

Here's how to make a return:

1. Fill out the return form following the instructions indicated therein. This sheet must be requested by email to: hola@idnt.es

2. Enter the return form in the package with the product (s) you wish to return (IMPORTANT: they must be in their original state and packaging).

3. Send the package to the address:

IDNT® Av. Mare de Deu de Monserrat 146 S3 - Barcelona.

08041 (Barcelona) Spain.

4. Once we have received the package and checked the status of the content, we will proceed to the refund of the same.

NOTE: The shipping costs of the return will not be reimbursed, unless it is a return for tare, bad condition or wrong product. In any of these three cases, you will have to scan the ticket for the refund amount and send it to hola@idnt.es indicating the order number to which it belongs (the refund amount will be refunded together with the refund of your order).